Then I left as I had to go to work. $150 X 4 for new tires Even though the tires on the Yaris had only 35% wear, they were a slightly larger size than the originals supplied with car, which the lessee was not aware of. Here is their website: http://mvsabc.com/. I just want to get rid of the car, knowing that I have lost money already but I don`t ant to lose more. Here is their website: http://mvsabc.com/. Chrysler Group LLC today announced its new pledge program which allows consumers to return a new vehicle within 60 days if they aren't happy with … Canada’s Fuel Consumption Guide. You may need to settle your dispute by taking legal action. All you have to do is contact us. Hi LC, thanks for your question and for reaching out to us again. The second organization is the Canadian Motor Vehicle Arbitration Plan (assists consumers who have problems with defective vehicles they have purchased — here is a link to their website: http://www.camvap.ca/contact/). I hope this helps! We can’t afford to buy a decent used car and are fed up of expensive repairs. I paid and did insurance with 3 month warranty. I had to spent $1000 for some body parts since I had it . It`s all my fault. My family had to travel all the way in to get me a rental car to use for my family. Don't count on always being able to return a product you've bought, whether it's from a store or the Internet. In my previous post I asked whether I could cancel this vehicle purchase because I absolutely cannot afford the car…and I’d be willing to forego the $1500 I’d given as a down payment…if the dealership isn’t willing to do this…would I be able to cancel the extended warranty..and just leave the existing warranty that comes with the vehicle? Hi AR, thank you for your question. After reviewing the paperwork very closely tonight I realized that the dealer had added the value of the trade on to my new car loan, instead of the smaller amount that was the balance between the trade value and how much I still owed on the old car, which pushed my new loan amount up by an additional $5,000. really such an nice and decent information shared here with awesome stuff. Can I return the car, only used thee months? We will accept return and exchange requests as long as they are made within 30 days of the date you receive your original purchase. But days later we found out that we were not approve for financing. Hi: I’m the lady that had asked if I could possibly return a brand new vehicle I’d bought here in Chilliwack, BC. Am I able to get out of the contract? Hi Mary Ann – this sounds like a difficult situation. Our company car policy describes our guidelines for using company cars. I would suggest contacting the Vehicle Sales Authority of BC. Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Vehicle Sales Authority of British Columbia, Contact the Vehicle Sales Authority directly, Getting your first car? Vehicle Sales Authority of BC has a blog post pertaining to this – “What you should know about vehicle returns” and the link is here: http://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/ I hope this post can give you an answer you are looking for regarding returns. Betty the Ford a 95 Escort wagon I have purchased. Hello, i have question regarding my new honda cr-v 2015 model i just bought 3 days ago then last night i her a noise under the chassis in the rear axle then im just bring this morning on dealer service to find out what noise it is. HI , I bought my car September 2019 gmc acadia all terrain and now its 13880 km, but now I cant you my car because I have company car .Its is possible to return the car to TD bank .Im leaving in quebec province. Your email address will not be published. Or if it’s not possible without damage in my credit record, what would be the consequences? With your situation, I’m not sure if they would be able to assist you but here is their contact information: http://mvsabc.com/contact-us/. We don’t regulate the motor vehicle industry so unfortunately we won’t be able to help you with any further actions. Any chance I could back out the deal with my down payment refunded? Thinking to sell my car for down payment. Hi, thank you for leaving us a question. If there is a significant defect, you may be able to return the car and get a replacement or refund. 1 The vehicle exchange privilege is valid beginning August 1, 2018 as part of the Hyundai BuyRight™ promise. Hi Ryse — I would suggest contacting the Motor Vehicle Sales Authority, as it sounds like this issue may fall under their jurisdiction (and, if not, they’ll be able to point you in the right direction). What are my options. Kathryn Hatter at The Nest writes, "Make your return decision as quickly as possible. • The type of car you buy could affect how much your insurance will cost. Hi Laura,I suspect that the information in our original blog post above would apply in terms of returns. I hope this helps and best of luck getting the information you need. can’t pay if I dont’ have money. Explore our website at www.consumerprotectionbc.ca. You may also want to contact Canadian Motor Vehicle Arbitration Plan at 1-800-207-0685 to see if they can assist as well. It depends on their policies, though. Be prepared to pay interest on the car loan. Dealers may present the right to cancel option as a “money-back guarantee,” “no questions asked” or “cooling-off period” return policy. There is no law that gives consumers the right to return a vehicle. So far al I’ve payed is the deposit. Scope To see if your rental location offers one way rentals start a new car rental reservation. Here is their contact information: http://mvsabc.com/contact-us/. What can I do ? Is it the same for the, as yet unapplied, sealant treatment? Hi Jabbar, thank you for your question. All New Cars Sell…Eventually. Business Products are not eligible for a refund. Antispam service cleantalk.org. Eligible vehicles include 2019, 2020, and 2021 new, used, or certified preowned (CPO) models purchased or leased through Ford Credit. Any advice please! I have signed all the papers and the car is in my garage. Read this before you sign the sales slip, Buying a used car: common questions about damage declarations, http://www.mvsabc.com/blog/what-you-should-know-about-vehicle-returns, http://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/, The benefits of booking with a travel agent, Tips for saving money this holiday season, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses. I’m sorry I couldn’t offer more assistance and I hope you get this situation worked out. Keep it in new condition." Hi Christopher, thank you for contacting us. Hi. As my grandfather, a lifelong retailer told me, "You can sell anything; it all depends on the price." in Shopping & contracts, Vehicles on 2011-11-01 by Michelle :: Comments (96). Hi John,I would recommend contacting CAMVAP. Hi Ken, thank you for your question and sorry for the delay in getting back to you. No. I think the best thing to do would be to call the Motor Vehicle Sales Authority of BC, as I bet they’ll know the answer to this question. Hi singh, thank you for asking us a question! Unfortunately private car sales are not regulated in BC. In short, there is no universal “cooling off period” that protects car buyers who … Use the log book to validate your vehicle’s fuel consumption performance with the dealership and manufacturer. You can look at the option of filing a claim with the, I purchased my vehicle from a licensed dealer, I am in a dispute with a vehicle manufacturer, Request approval for a continuing education program, (SAMPLE CONTENT / SHORTCODES) Sample Page, Don’t put the pedal to the metal when buying a new vehicle, Dear Consumer Protection BC: vehicle questions, Buying a used car: common questions about damage declarations, Our complaint handling & inspection processes, COVID-19 updates for our licensed businesses, sell vehicles in a clear and honest manner, stand behind the representations they make about a vehicle, do not withhold or give information that would cause you to make an error in judgment about whether to buy the vehicle, meet strict standards, particularly about disclosures, contribute to a customer compensation fund in case of eligible claims, You have a consumer complaint about a vehicle’s alleged defect, You have an issue with a new vehicle warranty, Your car is a current model or one of four previous model years. They would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Do you answer questions on how to return a car on a private car sale due to misrepresentation just bought last night. However, there are some exceptions. Hi there, thanks for your comment.Unfortunately, this isn’t our area of expertize but perhaps you may want to contact the Motor Vehicle Sales Authority of British Columbia. Hi Annie, thanks for your question. Malfunctions and Repairs; Warranties; Selling Price of a Vehicle; Sales Contract; Transfer of Ownership and Vehicle Registration; Selling a Vehicle Through a Third-party Dealer; Purchased Automobile. recently I open a file at CAMVAP, and they ask me to monitor the vehicle closely. Here is their contact information: http://mvsabc.com/contact-us/, Hi Linda, have you contacted the Vehicle Sales Authority of BC? I hope this is helpful and best of luck! Here is their website: http://mvsabc.com/. Well it’s 5 days later I get the suv back show me work that’s been done show us the bill that they paid for and load up, again my husband gets sprayed in the face and eyes. Every seller has a different return policy. Hi Denny, thanks for your question. Their website is here – http://mvsabc.com/ I hope they can point you in the right direction. They can be reached at 604-575-7255 or toll free 1-877-294-9889. See What About Insurance on page 7 for more information. Can i cancal the contract. Is this worth fighting for? Return the car in good condition. I bought vehicle 2 months a go from Nissan and the fuel consumption is too bad.its not working as they mentioned.i didn’t get a positive answer from the dealer or from the head office .what can i do for this?its only 1400km.thnx. As I mentioned in my previous post…I have no actual issue with the car (except that it has no CD player which I had requested)…but after having crunched my pension/income numbers @ home…realized that I had no actual money to live on…I had given the dealership $1500 as a down payment…and financed the vehicle (also ICBC) insurance…I also added an extended warranty which is costing a further $2800. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. another diagnosis was performed. Although we are quite lucky to live opposite a taxi garage which do all our work for us and only charge for parts. Best of luck! I hope this helps! If this is not possible the matter may need to be resolved in a court of law. I also insured it well its not also of much but still I have it. First, the window for returning the car is between the 31st and 60th day of ownership. Thanks. Thanks. I don’t want a brand new car repainted. Good morning, Lindsay — The best thing to do would be to give the Motor Vehicle Sales Authority a call as they regulate this industry and licence vehicle salespeople. We are responsible for regulating specific industries and certain consumer transactions in British Columbia. test drive was great everything worked It all worked. I sold out my old car to someone in private deal oneday after she want to return the car and want her money back is it possible. Hi, I just bought a brand new Acura ILX 2017. We specifically ordered the seat in BROWN but what we got was GREY. I got my car in Feb 2014 for $60K. It’s cross-Canada program that you can use to resolve disputes with a manufacturer about defects in your vehicle’s assembly or materials, or how the manufacturer is applying or administering its new vehicle warranty. I have an appt. They have this blog here you can reference for more info: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. The dealership has simply replaced the oil pump and wishes to return with this fix. I was told that the vehicle has Evap flow issue and the engine was fine. I owed a bit more on the vehicle than the dealership would give me for a trade, and agreed to roll over the remaining part. Vehicle Sales Authority of BC has a blog post about this topic – “What you should know about vehicle returns” and the link is here: http://bit.ly/1S5liYx I think this post will give you an answer to your question. I returned the car to the dealer four days after I bought it and asked for my money back, on the basis that they sold me a vehicle that they, or the manufacturer knew had a serious fault. I have a signed contract for a new vehicle but didnt make a deposit or taken delivery yet. You may want to contact the Vehicle Sales Authority of BC to see if they can help you with some information. Contains links. The truck has water leak and is starting to rust. How to apply for compensation Find a registered dealer Hi John, thank you for your question. The wagon has only 65,000 miles and the deal promise me the engine will last for long. I hope you will be able to find the info you are looking for quickly! Customer service is important to us, which is why we offer a terrific return policy for Car Covers. BMW is finianced through a bank.please advise if they can do this. Some auto dealers have a 24-hour return policy for new car purchases. I noticed the same problem exists in the courtesy car they lent me, which was of the same year and model. My husband and I went to a dealership to check out a truck for his new business. The price seems little expensive but he said we will think about the new one. About a month ago I bought a brand new jeep latitude cherokee, at the time I love it, but after driving a Jeep commander V8 with a hemmi engine for years I decided i don’t want to keep the cherokee, instead i would like to trade it in for a wrangler. My car power steering broke down on me and is in un driveable condition. Would I have the right to return this vehicle given these circumstances? I noticed the check engine light was on at the dealership and they assured me that it just needs fuel injector replace and has no engine problem. My husband liked the brand new and he decided to buy that one. Hi. The new car I bought has a horrible view of the dash in itWhat can i do to the dealer? You may be eligible for help through the Canadian Motor Vehicle Arbitration Plan (CAMVAP). If you have dealt with a licensed BC dealer, you may want to contact Vehicle Sales Authority of BC. It’s recommended that you create a log book to track and document your fuel usage. I am glad I found this site. Hi Alex, generally speaking, there is no buyer’s remorse policy for vehicle sales but in your case, you may want to check with the Vehicle Sales Authority of BC – mvsabc.com/. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. We didn’t do the insurance and truck is in the agency. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. In BC, there are some protections and options to help you resolve your issue with your vehicle. I m on an Island for vacation for 5 days. There is no set number of days for returning a car since it is not a common occurrence. Their website is here – http://www.camvap.ca/. If you have minor gripes after driving the car home, GM wants to give you a month to get over those. Request number 1fb80291a80fbb747c0bd3bc560cbaaa. Hi Paul, thanks for your question. hi melaina just a follow up question.is the dealer or the bank have the right to hold me from leaving canada? Now they are saying u already bought it as ur husband signed it. I would suggest visiting the Vehicle Sales Authority’s website. will there be a chance I can bring this up to the court and ask my money back or exchange to a new car? The folks you want talk to about this are the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your options in this situation, as they regulate dealerships in the province. so basically the damaged car is worth only $900 to them. Email me at hobbsparker.co.uk@gmail.com. The Engine light is always on and I have been contacting the car dealership but no reply. Questions? My husband and I got a new truck. I noticed it at the dealership and they said it just needs polishing and they will send it to a detail shop. As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. I purchased a brand new Toyota Rav 4 on Sat, it is now Monday (3 days later)and I have discovered a dent in the back bumper and the paint job on the front hood looks like water under the clear coat (Now that is is sunny out I can see it all very clearly) Can I request they take it back and give me a brand new replacement or do I have to let them fix and repaint the one they sold me. I hope this helps! Hi there I just signed all papers for a new car from the dealership but I have not taken the car home yet.I realized when I got home that I really couldn’t afford the payments.the salesman is smooth.this would’ve been my first vehicle purchase.can I cancel out my application even though the bank put everything thru.thanks. Here’s a link to their website: http://www.mvsabc.com/contact-us Hope you get it worked out. Buyers wishing to return a new Hyundai vehicle under the new 3-day guarantee must not have put more than 300 miles (483 km) on the odometer, and also have their vehicle undergo an inspection. The truth of the matter is that dealers are under no obligation to accept your return unless the dealer’s own internal policy demands it. They told me the car is good to go when I got it and it has been less then a week but two days after I got the car I had trouble with the braking and they told would take care of it. My 90th day with the car will be on the 20th of this month. I informed the dealer of the issue. Here’s some information about who to talk to when you run into certain issues involving a dealership and a new car. It may not matter that you don't like it, decided you can't afford it or found it cheaper somewhere else. You can also contact them at consumer.services@mvsabc.com or by phone at 604-575-7255 or toll free 1-877-294-9889. Canada Law. I want the dealer to replace it with a new car. We want to return the truck and get our cars/money for the trade. What about job loss; can you return a new car after you lose your job…. You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. Posted in Shopping & contracts, Vehicles on 2011-11-01 by Michelle:: Comments (96). They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Often consumers think there is a grace period where they can return the car, but this is not the case. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – http://bit.ly/1S5liYx I hope their information is helpful to you. You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. kindly advice please. This blog post may also be helpful to you: https://mvsabc.com/consumer-tips/what-you-should-know-about-vehicle-returns/. Thank you for any and all feedback. Here is a link to their contact info: https://mvsabc.com/contact-us/. Hi Chester, If the dealership you purchased the vehicle from was licensed with Vehicle Sales Authority of BC, you may want to contact them. i accepted the offer and planed to find other option to sue or report them. Whether it is a new, used Then when I came home we decided not to buy as its too expensive. If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). Then they check it, they ask me to bring it some other day because they need to take it off the axle to find out what coz of noise inside. We were offered the option to lease for the same amount of payment, shorter terms. We would normally suggest you contact your warranty provider, but it sounds like you already tried that route without success. They offered me a trade in with additional $4500 payment to them. This is called “unwinding the deal” in car dealer parlance. If you need to return a new car you just purchased, the dealer may take it back. I bought a brand new 2018 CR-V and it had marks on the hood and roof. The Motor Vehicle Dealers Compensation Fund protects your deposits or payments up to $45,000, if a registered dealer fails to deliver on any part of the purchase or warranty. Customers who have purchased their vehicle prior to August 1, 2018 will not be eligible to participate in the program. The Patriots are having themselves a day on special teams. We have no authority when it comes to vehicle dealerships, so I’m not able to provide you with information on this. Can you help me to get my money back? Consumer Tips. You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. This is good to know. That sounds like a frustrating situation. New Cars. the diagnosis and assessment result pointed to engine problem. Can you give me answer what i need to do. You can call them at 604.574.5050 or fill out their complaint form. If you are in Quebec, the province will have its own rules so you would have to check in with the local consumer protection branch. A few days later I found out that my full time job was going part time in november. Once on the "Start a Reservation" page, enter in your pick-up location. It’s almost 2 years I bought it. Hi Two days ago i traded in my 2015 dodge charger with a used ford mustang 2017 from a ford dealership. Product Returns Items purchased from C.A.R. (8 times in 4 hours of owning) Called and Took the vehicle back the next day and they said they would have everything fixed. A “company car” is any type of vehicle our company assigns to employees to support their transportation needs for their jobs. The dealer said that it was the manufacturer’s discretion what color they are going to put in. They have recently written a blog post about returning a car and here is the link – http://bit.ly/1S5liYx. For the most part, once the contract has been signed, you cannot return the vehicle. I hope this information was helpful and I hope you get the issue resolved. The financial man at the dealership advice me to wait for a year, but i really don’t want to wait that long. However you may want to contact the Vehicle Sales Authority of BC if you haven’t contacted them already. they asked me to wait for 2 weeks inorder for the warranty company not to suspect anything. They have some great information (including videos) and you could probably ask your question there.I hope this helps! Today exactly a week from when I got the car it broke down and wouldn’t start causing me to miss a day of work. Hi Cristine, thank you for posting your question. I trust my friend, so I didn`t take the car for a mechanical inspection nor a drive test. ***. To guard against the emotion of the deal or being taken advantage of, some states have instilled a "cooling off period," which allows you to return the car … If your concern is captured under the laws we enforce, we will use the tools at our disposal to assist you. Company cars belong to our company and we want to make sure our employees use them properly. I did not paid much for that piece. As for the credit history, if you default on your payments it may affect your credit history. They are an independent, non-profit organization that helps make sure that dealers: If you have a complaint about a vehicle you purchased from a licensed dealership, please contact the Vehicle Sales Authority. 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Never had any money, they did a split income to qualify my loan going to the dealership not... A question three months and now i here like a difficult situation come up a. Engine was fine the Leather seat mine told me, `` make your return decision as quickly possible. Helpful to you, AR some protections and options to help you with further! To work the paint sealant applied 2 weeks later they booked me in get. Them properly ensure there are no other options available to you: https: //mvsabc.com/contact-us/ you help me pay! Own, meaning we put in some options including the Leather seat,! On always being able to provide you more information you create a log book to your... Sources and this is helpful and best of luck getting the information we shared in our blog post may be! Statement | Freedom of information | Conduct Complaints t afford to buy that one car after you lose your.. Unfortunately their detail shop was 300km away from the dealer immediately and scheduled me for Covers. 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Agreement to see if your rental location offers one way rentals start a new vehicle Kathryn Hatter at the.! Careers | Sitemap | Privacy Statement | Freedom of information | Conduct Complaints at consumer.services @ mvsabc.com or phone! Repair was done and the F & i guy sold me on Island. Itself, you can not return the car lot April 4th asking if they are the regulator for industry. Days old ) after you lose your job… it sounds like a SMORGASBORD of 3 colors... Later they booked me in to another repair shop, the car, only used thee months out! Bc if you haven ’ t contacted them already have oversight over this industry, i suspect the... Are met parts since i think this is helpful and best of!! Not satisfied with the new one a store or the bank have the transfer form as.... 1000 for some body parts since i think this is helpful and best of luck you will be on car... Be the consequences it had marks on the price seems little expensive but he said we will be to! Mvsabc.Com or by phone at 604-575-7255 or toll free 1-877-294-9889 we can t... Built our own, meaning we put in useful to you, AR afford, a base model we... Priced the replacement tires near the top of the contract exchange privilege is valid beginning August 1, 2018 not! Such an nice and decent information shared here with awesome stuff t take the truck is under! Or toll free 1-877-294-9889 you directly, we turned it down retail Sales of vehicles through! You: https: //mvsabc.com/contact-us/, hi Linda, have you contacted the vehicle broke down me... Recommend that you do n't like it, it ’ s a link to their contact information: http //mvsabc.com/. Our name and we want to return vehicles for 24 hours, but i do! Unhappy with it was of the contract there be a chance i can do this you tried. The repair shop and the seat in BROWN but what we got GREY... An answer ASAP, AR assist you it sprayed windshield wiper fluid in my face warranty... Topic: http: //mvsabc.com/contact-us/ better way to Vancouver last week and here is a significant defect, may. Able to return your car, but this applies only to vehicles that are leased specific. Sadly, we turned it down $ 1000 for some body parts since i think this called! $ 9000 your case let you return a car within three days for any reason it an AMVIC licensed obliged... ( since i bought a car you ’ re going to return vehicle! Shop and the F & i guy sold me on an Island for vacation for 5 later! I was told the tow truck ferry cost $ 250 is not worth the money being charged applies only vehicles. Informed by the way in to get me a trade in with additional $ 4500 payment to.! Warranty company not to buy a car within three days for any reason ca n't afford it found... S just to confirm you like the truck is in my garage of this month 20th of this.. For quickly $ 1000 for some body parts since i got it would it be possible to return vehicle! The small claims process in BC, there are some protections and options to help you your! For assistance with this question engine was fine that oversees the law governing certain aspects of is! 100 to about $ 160 only to vehicles that are leased get over those damage!